Returns and refunds

RIGHT OF WITHDRAWAL 

The right of withdrawal is not exercisable by the user since these are customized products. Regarding the right please refer to the following paragraph: EXCEPTIONS TO THE RIGHT OF WITHDRAWAL.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal, provided by Legislative Decree No. 206/2005 in Articles 52 to 58 for distance contracts and contracts negotiated away from business premises, is excluded with respect to: 

a) service contracts after full performance of the service if performance has begun with the consumer's express agreement and acceptance of the loss of the right of withdrawal following full performance of the contract by the professional; 

b) the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is unable to control and that may occur during the withdrawal period; 

c) the supply of custom-made or clearly customized goods; 

d) the supply of goods that are likely to deteriorate or expire rapidly; 

e) the supply of sealed goods that are not suitable for return for hygienic or health protection-related reasons and have been opened after delivery; 

f) the supply of goods that, after delivery, are, by their nature, inseparably mixed with other goods; 

g) the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can take place only after thirty days and the actual value of which depends on fluctuations in the market that cannot be controlled by the trader 

h) contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the trader provides services in addition to those specifically requested by the consumer or goods other than spare parts necessary to carry out the maintenance or repairs, the right of withdrawal applies to such additional services or goods; 

i) the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery; 

l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications; 

m) contracts concluded at a public auction; 

n) the provision of housing for non-residential purposes, transportation of goods, car rental services, catering services or services concerning leisure activities if the contract provides for a specific date or period of performance; 

o) the supply of digital content by means of a non-material medium if performance has begun with the consumer's express agreement and his acceptance that he would then lose his right of withdrawal.

DISCLAIMER OF LIABILITY - PRODUCT DEFECTS

Printiamo shall not be liable to the user for damages of any kind, whether direct or indirect, resulting from any errors, of any nature, in the printing of the file sent by the customer, except in cases of willful misconduct or gross negligence.

In case of printing errors not attributable to the user or delivery of defective or damaged product, Printiamo will only be obliged to make a single reprint of the material.

Upon delivery, the user is required to carefully examine the products received. Any defects in the delivered goods, errors in the printing or packaging of the material that are not the user's fault should be reported immediately to the courier or customer service department. The goods must be picked up by affixing a signature with specific reserve for inspection. The user must then write an e-mail to servizioclienti@printiamo.it taking care to attach photographic documentation where requested within 48 hours of receiving the material.

ORDER CANCELLATION

In case of cancellation of the order, the refund of the amount paid will take place within 14 working days net of the expenses that Printiamo will have to pay to the intermediary that carries out the transactions. In case of cancellation of the order for cause or at the request of the User, Printiamo will apply a penalty of 10€ as a reimbursement of the costs of taking charge of and handling the order process.